Call the UK Technical Support Helpdesk:
+44 (0) 1223 733733
Global expertise and support
Our committed team of Technical Support and specialist Application Engineers provide the breadth of knowledge you need to cover the industrial printhead and application support for the increasing complexities of industrial print systems – from development to production.
Beyond our support headquarters in Cambridge, UK, we have regionally-based support offices in China and Japan. We offer:
- Extended support every step of the way
- Rapid response times
- Application and industry expertise
- Global expertise, local presence
- Dedicated teams
- Multiple contact levels
- Personalised approach
Technical support options
We provide a range of support packages for your application, product and / or software so that you can reduce your project risk and time to market.
- Standard Support gives you comprehensive cover for your GIS products
- Enhanced Support – provides standard support plus access to onsite support, advanced feature releases and accelerated development opportunities
| Features | GIS Standard Support | GIS Enhanced Support |
Unlimited number of questions / tickets |
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Troubleshooting issues |
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Ticket tracking system |
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Maintenance |
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Named support / application engineers |
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Help Centre and Knowledge Base access |
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Remote support |
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New software releases |
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Onsite support |
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Special software feature releases |
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Accelerated development |
